Get the help you need to stop smoking

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Call the helpline now

0300 123 1044 0300 123 1044

About the Helpline Service

The aim of the Stop Smoking London helpline is to provide a convenient way for Londoners to access good quality, specialist advice on how to quit smoking. It’s also a gateway to finding out more about the range of free help available in your area.

If you’re a smoker who wants to kick the habit, you’re not alone. We know there are around 1.3 million smokers in London and roughly one in three of you want to give up. And it’s highly likely that you've tried to at least once already. If this is you, don’t let this dishearten you - you can succeed at quitting, and research tells us that you’re much more likely to with the right support.

If you want to know a bit more about the helpline first, read on. If you’re ready to speak to someone, call 0300 123 1044.


Frequently Asked Questions

When is the phone line available?

You can call the local rate number seven days a week – Monday to Fridays from 9am to 8pm and on Saturday and Sunday between 11am and 4pm.

What happens when I call?

You’ll be able to speak to a professionally trained advisor to find out what support’s available in your area. Our friendly team will talk you through the various options and help you figure out what might work best for you - from different types of medication, to mobile apps and specialist programmes to keep you on track.

If you’re interested, you may be entitled to be called back by a specialist advisor offering you regular one-to-one support over the phone. This means that they will arrange to call you back at regular intervals, at a time that suits you best, throughout your quit attempt.

Does using the helpline cost me anything?

Your initial call is charged as a local rate number (normally free with your inclusive mobile minutes) – but if you choose our specialist phone support service, you’ll be called back when it suits you and so this part of the service will be completely free.

Who will I be speaking to?

You’ll speak to one of our advisors who are located in a UK-based call centre. They’re all extensively trained to provide telephone support and on the wide range of options available to help you quit.

If you sign up to our specialist telephone quit programme, you’ll be referred to someone who’s been trained especially by the National Centre for Smoking Cessation and Training, with a degree in a relevant field such as psychology, health or counselling.

Will I be judged or looked down upon for being a smoker?

Most definitely not, we understand how difficult it is to quit smoking. Our team of specialists are passionate about helping people and are naturally drawn to their profession because of their caring nature. Not only that, but they’re trained to be supportive and non-judgmental.

Will my details be kept confidential?

Of course, we will always treat your call as confidential unless you disclose something that may pose a serious risk of harm to yourself or others.

Will the telephone advisors be reading from a script?

No, our team of experts are trained to give one-to-one, tailored and unscripted support. They all have access to the same database which is designed to make sure they guide you to the most direct, up to date information in your area. As everyone’s needs are individual, it’s impossible to use a script.

What about being kept on hold?

Our lines are well staffed so there shouldn’t be any hold times or if there are, they should be minimal.

What if I just don’t fancy speaking to someone over the phone?

Browse the options below and choose the type of support you want. You'll be able to insert your postcode and be directed to the information you need to get started on your quit journey.